Copperfields

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment we looked at 1 quality statement and the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People and relatives, we spoke with were complimentary about the care they and their relative received. People told us that staff knew them well and respected their privacy. We observed staff would knock and wait before entering people’s rooms. Relatives told us, “They care about me as well. On our anniversary they bought me flowers, chocolates, and a card. They told me it was from [name of person] and all the staff came up to give them to us, it makes me feel very special. I even know the admin staff.” People told us, “The staff care deeply” and “I can do everything myself “and“ They help me and support me when I need it, but they also encourage me to do what I can.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.