The Care Quality Commission
  • Hospital
  • Independent hospital

Yeovil Renal Unit

Overall: Good read more about inspection ratings

Bartec 4, Watercombe Lane, Lynx West Trading Estate, Yeovil, BA20 2SU (01935) 847290

Provided and run by:
Fresenius Medical Care Renal Services Limited

Important: The provider of this service changed. See old profile

All Inspections

During an assessment of Dialysis services

We assessed the service on 16 May 2025

The service had a good safety culture, where patients’ care was regularly discussed. There were strong links with the local NHS trust for reviewing patients and transferring care if necessary. There were enough staff, who were appropriately qualified and trained to care for people and keep them safe. Staff managed medicines and infection control risks well.

Staff treated people with compassion and kindness and respected their privacy and dignity. Patients were encouraged to be active partners in their care and take responsibility for elements of their dialysis treatment. Information was available for patients in several formats. Staff managed safety incidents well and learned lessons from them. The service listened to patient feedback and responded to complaints.

The service was clean, tidy and fit for purpose. The service was accessible.

Staff told us there was an open and supportive culture in which they were able to discuss role development. The leaders were visible and approachable.

Patients had individualised care plans that helped assess the risks to their health and safety when receiving care and treatment. However, we saw patients with certain co-morbidities had not had their conditions formally documented in care plans. Therefore, they did not always manage or monitor people’s safety. This was a breach of the regulation Safe care and treatment of the Health and Social Care Act.

During an assessment of the hospital overall

Yeovil Renal Unit is operated by Fresenius Medical Care Renal Services Limited. It provides satellite renal dialysis services for people referred from the local commissioning trust. 

We carried out a comprehensive assessment of Yeovil Renal Unit on 16 May 2025, as it had not been assessed since the service was registered with CQC. Yeovil Renal Unit was registered with CQC in May 2019 to deliver the regulated activities: Diagnostic and screening procedures, and Treatment of disease, disorder or injury. The service had a registered manager, clinic manager, registered nurses, dialysis assistants, health care assistants and a clinic secretary. At the time of the assessment, they were actively recruiting for a deputy clinic manager. 

We assessed 1 assessment service group: Dialysis services, where we looked at 34 quality statements. We visited the renal unit as part of the assessment. In our assessment of dialysis services, we found there were enough staff, who were appropriately qualified and trained to care for people and keep them safe. Staff were friendly, professional and caring. Staff managed safety incidents well and learned lessons from them. 

The service was clean, tidy and well-maintained. There were close links with the local NHS trust, and patients’ treatments were regularly monitored and discussed to optimise outcomes. Staff listened to patient feedback and responded to complaints.  

There were effective governance and accountability arrangements, and a positive culture where staff were encouraged to speak up or raise concerns. 

The service mostly monitored risks; however, we found some patients had co-morbidities that were not formally documented in care plans. Therefore, they did not always manage or monitor people’s safety. However, we were told all co-morbidities were discussed in regular team meetings and renal clinics. 

At this assessment we identified one breach of regulation: 12 Safe Care and Treatment. 

We rated the location as good. However, we found a breach of regulation in relation to care plans for patients on dialysis.