Broadway Dental Centre

We undertook a follow-up on-site inspection on 28 July 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Broadway Dental Centre on 23 April 2026. We had found the registered provider was not providing well-led care and was in breach of regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

During our previous inspections, which took place on 5 February 2026 and 23 April 2026, we were unable to assess whether the practice had safe and effective staffing arrangements, or whether the practice was caring, effective and responsive. This was because the practice did not have a consistent staffing structure in place at the time of those inspections. We reviewed these areas at the inspection on 28 July 2026.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice had effective systems to identify and manage risks, including infection prevention and control.

The practice is in the London Borough of Wandsworth and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 3 treatment rooms.During the inspection we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager.

We undertook a follow-up on-site inspection on 23 April 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced of Broadway Dental Centre on 5 February 2026. We had found the registered provider was not providing safe and well-led care and was in breach of regulations 12, safe care and treatment, 15, premises and equipment, and 17, good governance, of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

While the practice had addressed many of the issues found during our last inspection, there were ongoing concerns relating to the oversight and governance of the service.

The practice had improved their systems to identify and manage risks, but procedures relating to infection prevention and control and management of medical emergency equipment required further improvement.

The practice had improved their safeguarding processes and had implemented effective systems to review and investigate incidents and accidents.

Management of medicines and prescriptions had improved to ensure it was in line with current guidance.

Staff obtained patients’ consent to care and treatment in line with legislation and guidance.

The practice is in the London Borough of Wandsworth and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 4 treatment rooms. During the inspection we spoke with the principal dentist.

The provider was not complying with 1 regulation .Full details of the regulation the provider was not meeting are within the inspection findings below.

We have asked the provider for an action plan in response to the concerns found at this inspection.

We carried out this announced on-site inspection on 5 February 2026.

We found the practice had not met all regulations.

The practice did not have safeguarding processes and staff did not know their responsibilities for safeguarding.

Staff did not manage medicines and prescriptions in line with current guidance.

The practice did not have effective systems to review and investigate incidents and accidents.

Staff did not obtain patients’ consent to care and treatment in line with legislation and guidance.

The practice did not handle complaints effectively.

The practice is in London and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 2 dental nurses.

The provider was not complying with Regulations 12,15 and 17.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.