Stellar Healthcare Solutions Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good.

This meant people were safe and protected from avoidable harm.

The service was previously in breach of the legal regulation in relation to safe care and treatment. At this assessment, we found improvements had been made and the service was no longer breaching this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There were systems to learn when things went wrong. There were appropriate procedures and staff were familiar with these. The provider had a system to reflect on any incidents, accidents or complaints. They discussed these with people, their relatives and staff. They updated care plans when people’s needs changed.

The provider supported people to experience safe transitions. They carried out thorough assessments, involving people in making decisions. The provider recorded key information to share with other professionals when needed. The registered manager worked closely with people’s families to make sure they understood their health and communication needs.

There were systems to help safeguard people from the risk of abuse. Staff completed training to understand how to recognise and report abuse. They were able to tell us what they would do if they had concerns. The registered manager knew their responsibility to report allegations of abuse and to work with others to help prevent avoidable harm.

Relatives told us they thought people were safely cared for. Their comments included, “I am reassured that staff keep [person] safe and well” and “I can now sleep easy at night knowing [person] is receiving care from Stellar Healthcare.”

The provider assessed and planned for risks to people’s safety and wellbeing. The registered manager told us they had improved systems to ensure that risks were always identified, discussed with people and planned for. People were supported to be independent and make informed choices about risks. Relatives told us risks were well managed. Risk assessments were comprehensive. Staff completed training to understand how to care for people in a safe way.

The provider assessed people’s home environments and discussed any concerns they identified with people using the service and their relatives. Their assessments included checks on equipment to make sure this was safe and staff knew how to use this.

There were enough staff to care for people and keep them safe. People were cared for by the same regular staff. They told us they arrived on time and stayed the agreed length of time. People and their relatives liked the staff and felt they did a good job. A relative explained, “Both our carers are brilliant.” Another relative explained that staff absences and holidays were covered by familiar care staff so that the person being cared for always knew the staff caring for them.

The provider had suitable systems for recruiting and selecting staff. These included checks on their suitability, assessments of their skills and competencies, and a thorough induction. Staff completed a range of training and took part in regular meetings with the registered manager to discuss their work. This helped to ensure they understood their roles and responsibilities.

There were systems to help prevent and control infection. There were procedures and staff completed training to understand about best practice. Staff had access to personal protective equipment, such as gloves and aprons. People told us staff washed their hands and followed good hygiene practices. The registered manager carried out unannounced spot checks on staff to ensure they followed procedures.

People received their medicines safely and as prescribed. They told us they were happy with this support. The registered manager liaised with people to assess their medicines needs. People remained independent when this was what they wanted and it was safe to do so. Staff completed training to understand about safe medicines management. The registered manager assessed their competencies and knowledge of medicines. Staff recorded when they administered medicines and the registered manager checked these.