Stellar Healthcare Solutions Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices with them and their relatives. They created care plans based on these needs. Assessments were detailed and personalised. People told us they had copies of their assessments and care plans. The provider reviewed and adapted these when people requested and when their needs changed.

The provider delivered evidence-based care. The registered manager was a nurse and used their knowledge of recognised good practice guidance to develop care plans and risk assessments. They kept their nursing registration up to date and attended clinical training. They regularly met with staff to discuss best practice and had developed written guidance they shared with staff.

Staff completed an induction and a range of training. The registered manager told us they were organising advanced training about caring for people with a learning disability to ensure staff had the skills to provide this care in the future.

Staff told us training was helpful. A staff member commented, “As part of my induction I was shown how to access policies and the manager supported me to understand these.”

There were systems for staff to work together and share information. Staff told us they had regular contact with the registered manager. They were able to request support and share information. Relatives told us the staff provided continuity of care and worked well together.

People were supported to live healthier lives. The registered manager discussed people’s healthcare needs with them. They created detailed care plans. Staff worked with people and their relatives to monitor health. Staff supported people to eat healthy meals and stay hydrated when this was part of their plan.

Staff monitored people’s needs and outcomes. The staff completed records to show the care they provided. The registered manager met with people to review their needs. Staff told us they monitored people’s health, wellbeing and needs. A staff member commented, “I regularly check [person] is hydrated and alert [their relative] and my manager if I see signs of infection or confusion.”

People consented to their care and treatment. The provider discussed this with them and obtained written consent for different elements of their care and support. People told us staff offered choices and respected their decisions. The provider had a process to ensure decisions were made in people’s best interests when they lacked the mental capacity to make these decisions. However, at the time of our assessment, everyone had the capacity to be involved in decisions about their care.