CGL Norfolk Alcohol and Drug Behavioural Change Service

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We rated responsive as good. We assessed 1 quality statement. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service actively sought out and listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored the care, support and treatment in response to this.

Overall, 100% of staff had completed introduction to equality, diversity, and inclusion training. Staff told us the service was inclusive of people from diverse backgrounds.

The service could provide interpreters for people if required. Staff also made information leaflets available in languages spoken by people who used the service.

The provider had policies in place to ensure people were treated equally. There were opportunities for people to give feedback about their care and support.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.