Hope Lodge Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
 

This service scored 69 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. When incidents and accidents occurred, staff documented these, and the provider reviewed these reports to reduce future risks.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. Staff worked with external professionals such GPs and dentists to support people with health check ups.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately. Staff had received safeguarding training and knew how to report abuse. Information about how to report safeguarding concerns was displayed in the home.

We identified improvements needed to a person’s care plan regarding how to support them with associated risks to their health condition. We did not find evidence that this had impacted the person. In response, the provider sent us an action plan to assure us of the action they would take to improve this.

However, there were care plans and risk assessments in place for people, including community-based support and positive behaviour support plans to support their emotional well-being. People’s representatives were involved in planning for managing risks people could experience.

The provider had improved the safety of environment since our last inspection. For example, by installing new shower units and fire doors. During our inspection, we observed some fire doors had been wedged open, increasing fire risk. However, door holding devices were installed when we highlighted this concern to the provider on the day. Following our feedback radiator temperatures were lowered to reduce scalding risks and the provider produced an action plan to install radiator covers in communal areas.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. We reviewed recruitment records which showed staff had been recruited safely. A staff member said, “The training is good, and we are up to date with supervisions.”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. Staff had access to enough Personal Protective Equipment (PPE) and used these appropriately for tasks relating to cleaning, cooking and supporting people with their hygiene needs.

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. People had person-centred protocols in place for medicines they took on an as-required basis that supported them to receive these consistently and safely.