Hope Lodge Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been assessed before they moved into the service. Care plans were reviewed monthly by staff to ensure they remained current.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Systems ensured that people’s health-related concerns and presentations were documented, along with how staff supported them in managing these. There was guidance available on what steps staff should take in emergency situations related to a person’s health condition and they had received training in this area.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People had been supported to access external health professionals appropriately. For example, the service had referred a person to external health professionals following observing new presentations of their health condition.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s nutritional needs had been assessed. Records showed people were supported to lead active lives.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff had reviewed people’s care plans regularly to ensure these reflected their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, where people needed to be deprived of their liberty, the provider had appropriately sought the legal authority to do so.