Hope Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff spoke to people with kindness and respect. Interactions between people and staff were positive.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans contained information about what was important to them, including the things they enjoyed and areas that staff should be aware of in order to support their emotional wellbeing; for example, avoiding busy times and crowded spaces.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s independence was promoted in areas such as food preparation and cleaning. A person told us they were looking forward to cooking with the staff team later in the day and that they enjoyed doing this. Staff we spoke with gave us examples of things people could do independently and where they needed to provide support.

The provider listened to and understood people’s needs, views and wishes. We did not observe any concerns in relation to how staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The provider cared about and promoted the well-being of their staff and supported and enabled staff to deliver person-centred care. Staff told us they were well supported. One staff member said, “Working here is like heaven.”