Stockbridge Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was good at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy, for example, a quiet room was available if needed. The National GP Patient Survey (GPPS) 2025 data reported that 96% of people responding to the survey felt listened to. Since the inspection, GPPS have published new results, in July 2026. The new data suggested 96% of the respondents continued to say they felt listened to.

The 2025 National GP Patient Survey (GPPS) found that 94% of respondents felt their healthcare professional treated them with care and concern. Updated GPPS results, published in July 2026, showed an improvement, with 96% of respondents reporting the same experience. This was consistent with feedback gathered during our assessment, where people described staff as helpful, caring and supportive.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.