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Inspection Summary

Overall summary & rating


Updated 5 September 2019

We carried out an announced focused inspection at Bankfield Surgery on 1 August 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions; are services effective and are services well-led.

We based our judgement on the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice had responded positively to a recent influx of new patients and had developed new systems to accommodate this.
  • There was a comprehensive system in place for the review and management of NICE guidance, local guidelines, protocols and pathways to ensure effective care and treatment were provided for patients.
  • There was evidence of quality improvement, which included a programme of audit and benchmarking against other practices.
  • Patients received structured reviews of their care and treatment and received advice and support to manage their symptoms.
  • The practice was above the national target for the uptake of childhood immunisations and cancer screening programmes.
  • We saw processes were in place to develop and support both clinical and non-clinical staff.

We saw the following area of outstanding practice:

  • The practice had developed a range of community support services and activities through their Practice Champions. They helped to meet the non-clinical needs of patients and the wider community, which included by attempting to remove or reduce people’s feeling of social isolation.

Whilst we found no breaches of regulations, the provider should:

  • Continue to integrate the new influx of patients into the practice, including completing the summarising of records, and managing and prioritising any patients identified as being at risk.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS MDedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable