- GP practice
Bankfield Surgery
Assessment report published 13 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 16 June 2026. Bankfield Surgery is a GP practice and delivers services to approximately 11,400 people under a contract held with NHS England. In addition to the main practice in Elland, the service runs a smaller branch practice also in Rosemount House, Rosemount Estate, Elland, HX5 0EE. According to the latest available data, the ethnic make-up of the service area is approximately 92.0% White, 4.7% Asian, 2.0% Mixed, 0.7% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe: Risk assessments were undertaken; however, improvements were needed in the management of legionella risk, as the service’s arrangements were not sufficiently robust. There was no evidence of ongoing professional registration of clinical staff was routinely checked. Staff consistently maintained a clean environment and ensured equipment were properly kept, supporting people’s safety. There were enough suitably skilled, qualified, and experienced staff to meet people’s needs.
Effective: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcome.
Caring: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The service placed a strong emphasis on staff wellbeing, ensuring it was well prioritised and actively promoted. Staff felt valued and appreciated in their roles.
Responsive: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Well-led: We found the need for improvement in relation to governance and oversight of some administrative tasks. The leadership and management of the practice operated an open door policy and shared the vision of the service with staff. Members of staff understood their roles and responsibilities and felt supported.
People's experience of this service
As part of our assessment, we reviewed the most recent National GP Survey for 2025, NHS Friends and Family Test (FFT) and asked the practice to invite patients to share their experience of the service via the Give feedback on care section on the Care Quality Commission’s website.
The National GP Patient Survey of 2025 showed 93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment, and 80% described their overall experience of the GP practice as good. We also saw that 67% described their experience of contacting their GP practice as good, the national average for this was 70%.
The NHS FFT results for May 2026, showed the service received 285 responses and 78% described the service as very good.
There was an active patient participation group (PPG) who represented the views of people using the service. Feedback from the PPG indicated patients had previously found some reception staff difficult to approach. However, members told us there had been a noticeable improvement in staff interactions; they described reception staff as being more approachable and supportive. This feedback reflected in the National GP Survey data, where 85% of respondents reported reception and administrative staff at the practice were helpful, compared with the national average of 83%.