Bankfield Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

During the assessment, we saw evidence of support offered to people with specific health needs through targeted initiatives. For example, the service had established a menopause awareness group to provide patients with information and support. The service made effective use of social prescribing service to support patients’ health and wellbeing needs. They actively reached out to patients and worked with them to identify non-clinical support options, such as wellbeing activities, connecting patients with their local communities.

The service operated a healthy heart programme for patients with raised blood pressure. For example, following information received from accident and emergency, patients could be provided with a 7-day blood pressure monitor to support ongoing assessment and management of their condition

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

Published national data for the uptake of childhood immunisations showed the service was performing in line with national targets. As of March 2025, the service met the 90% minimum standards for all 5 childhood immunisation indicators. However, leaders told us that they wanted to improve this further. The service worked collaboratively with the Primary Care Network to address broader population health needs. Regular primary healthcare meetings were held to review and discuss emerging issues affecting the local population. For example, the practice undertook targeted work to improve child immunisation uptake. A range of methods were used to engage parents and carers, including sending reminder letters and offering additional immunisation clinics to improve accessibility. In addition, a GP had developed a YouTube video to provide clear, accessible information about childhood immunisation, helping to address concerns and improve understanding.

The service met the national target of 80% rate for cervical screening for women aged 25 to 49 years old. The uptake rate for patients aged between 50 to 65 years old was 80.8%, this was slightly above the national target.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.