Gosberton Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

The practice responded to issues raised and staff felt supported in doing so. We found that some systems and processes required strengthening to support the safe delivery of care.

The practice was in the process of improving their systems and processes to ensure all safety alerts and prescribing of high risk medicines were well managed.

Staff were clear on their individual responsibilities and knew who was accountable for each aspect of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff felt well supported by the leaders at the practice. Staff felt leaders were approachable and that they could raise issues with them.

On the whole, appraisals were completed and performance reviews commenced where needed.

The practice had made a list to give to all new starters regarding roles and responsibilities, which staff valued.

Staff knew who they could speak to regarding specific areas or concerns. However, staff were not aware of who the practice’s Freedom to Speak Up Guardian was.

Staff were aware of how to access policies and procedures and these were updated regularly.

Whole staff meetings did not take place. Specific meetings for various sub-teams within the practice were carried out on a regular basis.

Evidence was seen during our remote clinical searches that systems and processes were not in place to ensure patients were monitored for a variety of medicines as recommended by national guidance.

The practice had developed a plan to address the issues found and told us they had begun to review their processes.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.