Gosberton Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We have combined the scores for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

We found staff involved people in decisions about their care and treatment and provided them advice and support. They provided additional support to those who needed it. Staff were aware of what support was available and signposted and referred to when needed.

Staff regularly reviewed people’s care and proactively worked with other services and stakeholders to achieve this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people using the service was positive. People felt involved in any assessment of their needs.

Staff were aware of additional support they could provide to the local community. They offered face to face and telephone appointments and home visits where needed. They also offered double slot appointments to those with additional needs.

Staff were able to refer patients to a social prescriber. The role of a social prescriber is to look at patient's individual needs with them and support to make a plan to take control of their health and wellbeing. Staff told us that the social prescriber completed a tutorial with all new staff, so they were aware of the social prescriber role and the criteria for referring patients to them.

The practice is a carer’s accredited practice. Carers were offered priority access at the surgery and appropriate adjustments were made for carers.

Clinical staff used templates when conducting care reviews to support the review of people’s wider health and wellbeing.

Staff could and did refer people with social needs, such as those experiencing social isolation or housing difficulties, to a social prescriber.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.