Gosberton Medical Centre

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the score for this area with scores based on the rating from the last inspection, which was good. Our rating for this key question remains good.

We found staff treated people equally and without discrimination. The provider complied with legal equality and human rights requirements.

The practice sought innovative ways to further enhance people’s health and wellbeing. The use of social prescribing at the practice had made a difference to people’s lives. Staff worked together to help patients receive alternative therapies and supporting people in these ways was a key focus for the practice.

The practice had installed a medicines vending machine outside the practice to enable patients to collect their medicines at a time to suit them 24 hours a day.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback provided by people using the service to the provider, was positive and reflected that staff treated people equally and without discrimination.

Patients were positive about the convenience of being able to collect their prescribed medicines from the medicines vending machine outside the practice at a time convenient to them.

Leaders told us that the social prescriber was based at the practice and worked closely with them. They were employed by the Primary Care Network (PCN). They also worked closely with other resources such as the physiotherapy team and mental health practitioner who were based at the practice to ensure a joined-up approach.

The practice and social prescriber had worked together to set up a number of initiatives to support patients holistically and improve their mental and physical health. Some initiatives were later adopted by the PCN.

To provide equity in experience there were processes in place to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travellers. Translation services were available.

As part of the holistic approach to ensure equity in outcomes for patients, services organised by the social prescriber for patients of the practice included yoga, a respiratory group, a chronic pain group, a bereavement group and art therapy. To promote accessibility these services were available in the local community at a local garden centre.

The social prescriber initially worked one to one with patients who were referred to them by the practice, or who self-referred, to formulate a personalised care and support plan. If part of their plan was to attend one of the groups run by the social prescriber, they were still able to attend these supportive groups after their work with the social prescriber ended to maintain the benefits achieved and continue supporting their wellbeing to avoid further issues.

There was also a Wellbeing Garden which had been developed on land owned by and adjacent to the practice for the use of patients with a learning disability. A section of this was a dedicated space for a remembrance garden for use by the bereavement group.

The practice had identified a need for hydrotherapy to support patients, for example with chronic pain and mobility issues. An Aqua therapy group was set up at the local hydrotherapy pool and sessions led by an aqua therapy instructor. This service was provided by the practice with support from fundraising by the PPG and private donations.

We were given an example of a patient who had benefitted from these services to the extent they no longer needed surgery and could walk unaided.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.