Rhodsac Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

People told us they felt comfortable raising concerns and providing feedback, but they did not think this was always acted upon. One person’s relative said, “Staff are approachable.” However, they went on to explain that when they asked for changes, this had not always been acted on.

We saw that people had been asked for their views of the service, but action had not been taken in response to the feedback provided. For example, people’s relatives had asked for improvements to be made to the external environment to improve accessibility for people, at the time of inspection this work had not been completed.

Following the inspection the provider took action to make the improvements people had requested.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.