Rhodsac Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

We received mixed feedback about how staff supported people’s independence and supported them to have choice and control over their own care. People told us they were happy with the way their support was provided and that staff were caring, kind and listened to them. One person said, “I go to drama and dancing, I enjoy it, I do bouncing on a trampoline and swimming, the staff come with me. I have enough to do, I can go for a walk with staff as well.” However, people's relatives felt that staff lacked the skills to provide encouragement in the way people needed to enable them to lead a more fulfilling life. One person’s relative said, “Staff don't always understand how to get [Person’s name] to do things, they just ask once and if they say no, there's no encouragement, they leave it to me.” Another person’s relative said, “My main concern is there is not enough activity. [Person’s Name] gets bored and goes to sleep. [Person’s Name] has games, but staff don't play them, [Person’s Name] likes to go out but that doesn't happen much.”

During the inspection we saw that people were supported to access regular, external activities, for example drama and trampolining. However, there were fewer examples of staff engaging people in activities to support and promote their independence within the home.

The support people required and the choices they were able to make were documented in care plans. These explained how staff should promote their independence.

During the inspection, we observed family members visiting with no restrictions in place. People were moving freely around the home and their choices and decisions were respected.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.