Rhodsac Care Home

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Assessment activity took place between 10 July 2025 and 7 August 2025, we visited the care home on the 10 and 14 July 2025. We carried out this assessment due to concerns received from commissioners about the quality and safety of the care being provided to people.

The last rating for this service was good (published 24 July 2019). At this assessment, the rating has changed to requires improvement.

This service provides accommodation and care for up to 4 people with a learning disability and autistic people. As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

People did not always receive safe care and treatment, because risks had not always been assessed or planned for. Staff had not always identified, investigated or reported abuse. The environment was not always safely maintained. Medicines were not always managed in a safe way.

The provider’s systems for monitoring and improving quality had not always been effective. They had not carried out robust checks on staff and audits had not identified areas for improvement. Staff had failed to assess people’s mental capacity to make different decisions and care plans had not been updated with changes in their needs.

We found 3 breaches of legal regulations in relation to safe care and treatment, environmental safety, safeguarding service users from abuse and improper treatment and governance arrangements. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representation and/ or appeals have been concluded.

People's experience of this service

We received mixed feedback about the care and support people received. People were not always supported to develop their independence or to take part in activities that were meaningful to them.Risks associated with people’s care and the environment were not mitigated effectively and the environment was not well maintained. People felt able to provide feedback on their experiences but did not always feel their feedback was acted upon. For people with a learning disability, the principles of Right Support, Right Care, Right Culture were not fully met as the model of care provided did not allow people to live empowered lives with maximum choice and independence.