• Doctor
  • GP practice

Dr Monella & Partners Also known as Medwyn Surgery

Overall: Outstanding read more about inspection ratings

Medwyn Centre, Reigate Road, Dorking, Surrey, RH4 1SD (01306) 882422

Provided and run by:
Dr Monella & Partners

All Inspections

9 June 2022

During a monthly review of our data

We carried out a review of the data available to us about Dr Monella & Partners on 9 June 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Monella & Partners, you can give feedback on this service.

6 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr Monella & Partners on 6 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

09 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Monella & Partners – Medwyn Surgery on 9 December 2015. Overall the practice is rated as outstanding.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw several areas of outstanding practice :

The practice was extremely pro-active in supporting the well-being of its patients by engaging with and participating in numerous community support groups. The culture of the practice focused on community engagement and being central to community life. This culture benefited the emotional and physical well-being of the patients. In addition we noted many individual acts of care, compassion and kindness towards patients, by members of the practice team, often in their own time.

The areas where the provider should make improvements are:

  • Establish systems and processes to facilitate the efficient on-going monitoring of staff training and registration with professional bodies.

  • Ensure that all formal documents are dated or version controlled and records maintained to facilitate efficient review of such documents.

  • Ensure that infection control was addressed as part of the practice induction programme for all staff.

  • Establish robust systems and processes to ensure that all necessary and relevant recruitment checks are undertaken for all staff prior to employment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice