Updated 13 June 2025
Date of Inspection: 12 to 24 September 2025. Medwyn Surgery is a GP practice and delivers services to 14,200 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the practice, the context the practice was working within and how this impacted service delivery. Medwyn Surgery is an accredited training practice providing work placements to undergraduate medical students and GP registrars. The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services; family planning, treatment of disease, disorder or injury and surgical procedures.
Patients were fully involved in assessments of their needs, decisions about their care including understanding options around choosing to withdraw or not receive care and care was based on latest evidence and good practice. Patients were treated with utmost kindness and compassion. The practice provided information in an accessible way so people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The practice supported staff’s wellbeing. There was a well embedded culture of continuous improvement with staff given time and resources to try innovative ideas.
The practice has remained being rated Outstanding overall and in the key questions of caring, responsive and well-led. The safe and effective key questions have been rated as Good.