Green Man Medical Centre

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that the service’s leadership, management and governance assured high-quality, person-centred care and promoted an open and fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The recent recruitment of two GP partners had increased the practice's clinical workforce and capacity, and the partnership had developed a new mission statement which they planned to share with staff. The practice’s primary goal was to enhance the health and wellbeing of every patient by delivering accessible, high-quality healthcare in an inclusive environment with a commitment to promoting equality.

Staff we spoke with told us they were supportive of and supported by the leadership and management team, the culture and direction the service, and each other. Staff told us leaders were approachable and took the time to listen and there was a no-blame culture. There was an appropriate whistleblowing procedure, which staff understood and could access a freedom to speak up guardian.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff had clear roles, responsibilities, and governance systems to support high-quality, sustainable care. The staff we spoke with were clear on their individual roles and responsibilities.

Staff accessed the required policies and procedures online.

Leaders recognised the need to increase staffing levels and had recruited GP partners and administrative staff. The practice manager explained that staffing shortages had affected staff training.

Leaders held regular meetings with non-clinical staff to discuss health and safety, significant events, safeguarding, complaints and practice updates. Clinical meetings covered these areas and included discussion of clinical issues. Following the recruitment of two GP partners the practice was commencing partner meeting to review the governance of the practice.

However, further improvements were required to ensure leaders had effective oversight of recruitment, staff skills, and competency and staff immunisations.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.