Green Man Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The 2026 National GP Patient Survey showed staff ensured patients could mostly access the care, support, and treatment they needed in a timely way. 84% of respondents to the survey described their overall experience of this service as good, compared to a local average of 71% and a national average of 77%. In addition, 84% stated their experience of contacting the practice was good overall and 83% stated it was easy to contact the practice on the phone, and 93% stated the receptionists were helpful. All of these results were both above local and national averages.

The practice was open Monday to Friday from 8.00 am to 6.30 pm, with access to out-of-hours services during evenings and weekends. Reception staff supported by guidance directed patients who contacted the practice to GP appointments or the pharmacy service. At the time of our assessment, urgent appointments were available each day and routine appointments were available within 10 working days. The practice manager told us all online patient submissions were reviewed on the day of receipt.

The practice also provided longer appointments for patients with more complex needs or for those with a learning disability or mental health condition to support equitable access to care. Treatment rooms were available on the ground floor and there was level access to the practice.

Patients unable to leave their homes were visited regularly or when any changes occurred.

The 2026 National GP Patient Survey showed that 94% of patients felt their needs were met, compared with a local average (87%) and a national average (92%). The provider had systems in place to support the registration of vulnerable groups, including people experiencing homelessness. They also provided premises to enable secondary care staff to deliver vaccination clinics.

Patients who were unable to leave their home without significant assistance were discussed at a monthly multidisciplinary team meeting to support and improve their healthcare experience.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.