Green Man Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The 2026 National GP Patient Survey results showed people were informed about their care and treatment and what the next steps were. For example, 92% were involved as much as they wanted to be in decisions about their care and treatment which was in line with the national guidance. Staff identified health risks such as end-of-life needs, emerging long-term conditions, carer responsibilities and supported national health priorities, including smoking cessation and obesity reduction. Actions taken in response were:

• The practice had a social prescriber who assisted patients with introduction to local support groups that may reduce isolation, improve physical activity, and provide guidance and support regarding housing and financial issues and low-level mental health support.
• To improve care of patients at high risk of developing diabetes the practice had implemented two weekly prediabetes clinics where patients were provided with brief lifestyle advice on exercise, weight and diet; offered referral to Healthier You; and offered a weight check with BMI calculation. From the clinics 46 patients were referred to a lifestyle-change programme, and 54 patients had their weight and BMI recorded in the last 12 months.
• The practice had identified 217 patients who acted as carers, for whom they provided advice and support.

The 2026 National GP Patient Survey results showed 89% of patients knew what the next steps would be after contacting the practice, the results were above the national and local averages.

The leaders routinely monitored people’s care and treatment to continuously improve it. The leaders described a system for the recall of patients with long term health conditions and unverified data that demonstrated they were achieving their targets.

The leaders had carried out audits to assess compliance with monitoring and safe prescribing guidelines, for example chronic kidney disease, diabetes, improving blood pressure monitoring, and the management of heart failure to ensure good outcomes for patients.

The leaders explained they would encourage patient uptake of cervical and bowel screening opportunistically when carrying out routine appointments and had a recall system in place.

In 2024/25 the childhood immunisations for four targets were over 90%, with the exception of measles, mumps and rubella for 5 years which was 70%. Unverified data from the practice from the 1 April to 16 October 2026 showed the 5 years was at 95%, which was in line with the World Health Organisation target of 95%.

The practice had worked on improving uptake of cervical screening. The provider submitted unverified audited data to demonstrate for April 1, 2025, to 31 March 2026, had achieved 75% for women in the age bracket 25-49 and 50-64 had been screened or invited on three occasions, one month apart,

Effective systems were in place to support the oversight of referrals such as urgent suspected cancer referrals made through the two-week wait pathway. The practice regularly significant events and other clinical issues to support learning and improvement.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.