Stockwell Road Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This was a focused assessment, which meant we did not assess all quality statements. Our rating is determined from the findings of both this assessment and our previous assessment(s). At our last assessment, we rated this key question as outstanding and this remains unchanged due to the focused nature of this assessment. However, updated quality statement scores have been issued where relevant.

This service scored 93 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Stockwell Road Surgery had a shared vision, strategy and culture. This was based on transparency, equity, equality, human rights, diversity, inclusion and engagement. Staff and leaders understood the challenges and the needs of people and their communities.

Staff we spoke to at the time of our visit confirmed that they felt supported by their line manager and senior management and that managers were visible and approachable. They also stated that they had enough guidance, policies and procedures to do their job well, that they liked working at the surgery and that there was a positive culture and good working atmosphere.

Staff had opportunities to contribute to the development of the surgery’s vision and strategy, and this was kept under review. Leaders monitored and reviewed progress against the delivery of their strategy.

The surgery was aware of local challenges which affected them (such as a projected increase in their patient list size and a potential increase in the number of frail/elderly patients) and worked with partner agencies to address these challenges. At the time of our visit, building worked was ongoing to build 2 additional consultation rooms, with the aim of being able to accommodate additional GP staff and maintain high standards of care/access for patients.

Staff and leaders actively promoted equality and diversity and worked to identify the causes of any workforce inequalities. They demonstrated a positive and compassionate listening culture that focused on learning and development. All staff we spoke to confirmed that there was a positive culture in the practice and reported that management were approachable and had ‘an open-door policy’.

Equality, Diversity, Inclusion and Human Rights training was mandatory for all staff, and all staff had completed it.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Stockwell Road Surgery had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

All staff we spoke with were clear on their individual roles and responsibilities. Leaders proactively supported staff and regularly met with them to complete appraisals and performance reviews.

The surgery had established governance processes in relation to the quality statements we reviewed during this assessment, which were appropriate for their service. Staff could access all required policies and procedures online, and these were kept up to date and reflected latest guidance.

Leaders held regular meetings with staff, during which they discussed issues and concerns plus any potential improvements to the practice. Leaders clearly recorded any actions that arose from these meetings and shared these with staff.

Staff demonstrated awareness of confidentiality and information security seriously and submitted data and notifications to external agencies as required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.