- GP practice
Stockwell Road Surgery
Assessment report published 19 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 22 May 2026.
Stockwell Road Surgery is a GP practice located in the centre of Knaresborough. It is a teaching and training practice for medical students, Foundation 2 year doctors and GPs. It delivers services to approximately 8766 people under a contract held with NHS England.
The surgery is currently registered with the CQC to provide surgical procedures, family planning, treatment of disease, disorder or injury, diagnostic and screening procedures and maternity and midwifery services.
According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 1.2% Asian, 1.2% Mixed, 0.3% Black and 0.4% Other.
Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
EFFECTIVE
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
CARING
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
RESPONSIVE
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
WELL-LED
The surgery had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used Stockwell Road Surgery to understand their views and experience of it. This included speaking with patients using the practice at the time of our assessment and reviewing other feedback available to us.
In feedback to the CQC, most people were positive about the quality of their care and treatment with the key themes identified in patient feedback being: the high standard of clinical care; strong communication and listening; empathy and compassion; friendly and professional staff across all roles; good access and responsiveness; and trust and long-term satisfaction.
This positivity was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey and NHS Friends and Family feedback, which showed most people were satisfied with the surgery.
Healthwatch information from March 2025 to March 2026 was also reviewed and again was mostly positive. Healthwatch acts as a champion for people using health and social care services, and they receive information of concern through various channels. This includes direct feedback from individuals, reports from local Healthwatch organisations, and data gathered from engagement activities like surveys and focus groups.They analyse this information to identify trends, highlight areas needing improvement, and inform decision-makers about public experiences and concerns.
Stockwell Road Surgery had an activepatientparticipationgroup(PPG) who represented the viewsofpeople using theservice.RepresentativesfromthePPGdescribedhowthe surgery maintained regular and meaningful engagement with them and how they were kept informed of proposed developments, service changes or new processes that could affect patients. The PPG also described how leadersat the surgery had madepositivechangesbecauseof theirfeedback and how they had held two successful well-being events and weekly IT ‘drop in’ sessions to improve digital access and support patients to use the NHS App.
We also received positive feedback from the local commissioning body, a sexual health clinic and the Primary Care Network (PCN). A PCN is a collaborative alliance of GP surgeries and other health and care providers that work together to enhance health services for their community.