Parkgate Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 88% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 70%. Staff were all trained in care navigation and patient requests for appointments were responded to quickly and efficiently.

Treatment rooms were available on the ground floor, and a ramp and automatic door had been fitted to the entrance to ensure ease of access to the service. The practice had a hearing loop available.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services. For example, patients whose circumstances may make them vulnerable (such as those with learning disability) had a dedicated member of staff for them to liaise with. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. The National GP Survey showed that 94% found the reception and administrative team at this practice to be helpful compared to the national average of 85%.

The practice collected feedback via the NHS Friends and Family (FFT) test which showed that that 90% of feedback was positive compared to the national average of 92% and the local average of 93%. The practice was aware of some of the negative comments and had reviewed this with the limited information received from FFT data.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.