- GP practice
Parkgate Medical Centre
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Parkgate Medical Centre is a GP practice and delivers services to approximately 6550 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 94.8% White, 2.3% Asian, 1.4% Mixed, 0.9% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 2 decile (2 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included information from the practice patient participation group (PPG), National GP Patient Survey and Friends and Family Test (FFT) feedback. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was shown in results of the 2026 National GP Patient Survey, which showed 88% of patients describe their overall experienceof this GP practice as good compared with the national average of 77%. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG held quarterly meetings with other practice representatives within the primary care network (PCN). A PCN are a group of GP practices that work closely together providing services to their local population. Minutes of meetings were available, and they discussed a range of topics including PCN initiatives and access.