Parkside Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People's rooms were personalised and people had access to their personal belongings. On the day of inspection people enjoyed a disco afternoon where music played reflected people’s tastes. This created a very person-centred activity which people clearly enjoyed. One staff member said, “When completing a care plan the person should be involved as much as possible. I sit and talk with them in a way they can understand and at eye level. Their family and advocate can be involved, but I give the person time to share their wishes, choices and preferences.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. External professionals were complimentary about the effective way staff liaised with them. One external professional said, “[Staff] ensure people are safely managed and monitored, giving assurance to family members. They utilise [external professionals] to discuss acute concerns with a trained nurse. For example, an acute cough or breathlessness.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Care plans included information about people's communication needs and how information should be presented to them. For example, 1 person found it difficult to communicate verbally so staff observed body language and facial expressions. Information was available around the home to ensure people were kept informed and policies and procedures, such as safeguarding, were available in an easy-to-read format. Menus were presented both in written and picture formats to aid understanding.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People had access to a complaints procedure and knew who to approach if they needed to raise any concerns. People and relatives were confident they would be listened to and action would be taken to address any concerns. The management team carried out a monthly audit of concerns to identify any lessons learnt and make improvements where required.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to all areas of the home, including outside space. Signage and familiar photos supported people living with dementia to navigate around the home.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. External professionals told us staff and leaders worked well with them to ensure people received a seamless service and worked well to improve the lives and experience for people living at the home.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. End of life care plans gave basic information regarding this stage of life and stated when professionals and family members required involvement.