- Care home
Parkside Care Home
Assessment report published 30 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 3 August 2026. Parkside Care Home is a residential care home providing support to older people, including people living with dementia. The home can support 36 people and the home was fully occupied at the time of our inspection. We carried out an assessment looking at all quality statements and all key questions. Our decision to inspect the service was due to the age of the rating. At our last assessment the service was rated good and at this inspection the service had remained good.
Accidents and incidents were analysed and trends and patterns identified to mitigate future risks. Lessons were learnt from safety events and staff were involved in changing practice to improve the service. People were protected from the risk of abuse. Some areas of the home required deep cleaning and storerooms and sluices needed tidying to ensure they could be cleaned effectively. Maintenance checks were carried out in line with expected standards. People received their medicines as prescribed; however, we identified some minor issues which were acted on immediately. Staff were recruited safely and pre-employment checks completed appropriately. Risks associated with people's care were identified and managed to keep people safe.
People's needs were assessed and care delivered in line with them. People had access to healthcare professionals and care plans documented their advice and showed this was followed. People had access to good nutrition and hydration, and modified diets were provided where required. Staff and teams worked well together and daily records were clearly written. Handover sessions took place to ensure important information was passed between staff.
Staff were kind and caring and included people as partners in their own care. People had access to social activities and events. People had access to information which was displayed around the home and easy to read. Complaints were recorded and responded to appropriately, and the duty of candour applied, and lessons learned were identified.
The management team had governance systems in place which helped them identify and address issues as they arose. The provider had recently recruited a new manager who was identifying areas for improvement and had taken timely action to ensure the quality of the service was maintained.
People's experience of this service
People and relatives gave positive feedback about the service and complimented the staff for their kindness and caring nature. One relative said, “Staff have a good sense of humour which is needed. They are brilliant, approachable and interact well with [family member].” One person said, “I love it here, staff are kind. They are good to me.We have a good laugh. It is not put on when I say I am very happy. I can’t praise staff enough.” Another person said, “The atmosphere is always good. I choose what I want to wear and what I want to do.” Another person said, “I would rather be here than at my bungalow. Everyone is friendly. We can go on trips.”
People told us they felt safe living at the home and relatives had confidence staff would deliver safe care. One relative said, “I feel mum is safer now that [family member] has a fall detector in their room following a fall.” One person said, “I feel safe in my bedroom. Staff are always around.” Another person said, “I think it is great. They [staff] don’t bother you; they let me get on with things.If I need something I ask and they help me. They [staff] check on me.”
People told us they enjoyed their meals and staff provided them with choices. One person said, “They [staff] understand my needs with food. For breakfast I have a pudding. It isn’t top of the range food but it is good for me.” Another person said, “I have proper food;the stews are good.”
People told us healthcare professionals were involved in their care as required. One person said, “The carers noticed that I wasn’t well and asked me if I needed to see a doctor.”
People had access to social stimulation and told us they enjoyed activities and events arranged at the home. One relative said, “The entertainment person turned it round here. There is more to do for residents, ball games, exercises, they don’t leave anyone out.”
People and relatives knew how to raise a concern if they needed to and felt staff and leaders would take action to address them. People and relatives were involved in meetings. One relative said, “There are meetings for families to ask their views and if there are any concerns or ideas but they are not well attended. I have been to 3 meetings.” Another relative said, “I know if I needed to complain I would see the manager. Everything is good.” People and relatives had been introduced to the new manager and found them approachable.