Parkside Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed and care plans devised to meet people's needs. Care plans were evaluated monthly and any changes noted. Staff knew people well and understood people's care needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had access to nutrition and hydration which met their needs and considered their preferences. The catering team were knowledgeable about modified diets and kept up to date with any changes to people’s diets. A member of the catering team said, “We ensure that residents’ dietary requirements, allergies, preferences and dislikes are communicated to the kitchen and recorded appropriately. The kitchen prepares any required calorie-shot drinks, and residents who require monitoring have their weights recorded and reviewed monthly.” Drinks and snacks were provided between meals to keep people hydrated. For example, people were offered slices of watermelon to celebrate national watermelon day. One external professional said, “Staff are very confident in identifying additional support especially when considering a resident’s nutrition. They currently use the malnutrition triangle which was rolled out throughout Barnsley approximately 18 months ago. This aids the care staff to support residents in living healthier lives, which could reduce the need for dietitian involvement and supplementary prescribing of dietary products.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff communicated well together and there was evidence of good team working. Staff had built good working relationships with the visiting professionals to ensure people received continuity of care. Handovers took place daily and were recorded in detail. Handovers identified staff allocation for each day, and staff were allocated specific tasks to complete. A staff member said, “Staff communicate well with each other, and daily handovers are done between day and night staff. If any incidents occur, I ensure I document correctly and report to management.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People had access to healthcare professionals and staff referred people appropriately when needed. Several external professionals provided support to the home including the GP who carried out a weekly multi-disciplinary team meeting with members of the management team.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans included people's needs and an action plan about how the staff would meet their outcomes. For example, 1 person was living with dementia and required staff to support them with personal care. Reflections caused distress to the person, so mirrors were removed from their room. This helped the person feel calm and relaxed.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff provided opportunities for people to make their own decisions and exercise choice. They communicated with people in a way that met their individual needs, speaking at an appropriate level and using a tone and pace they could understand. For example, staff spoke clearly, allowing sufficient time for people to process information and respond. We observed staff to be respectful and patient.