Parkside Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff knew people well and treated them with kindness and respect. People enjoyed living at the home and told us they were happy with the support they received.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People had access to an activity co-ordinator who provided social stimulation and organised events, for example a summer fayre was planned. People's care plans included information about current interests, hobbies, and pets and about the type of music and sports they were interested in and family holidays they had enjoyed. This also included religious and spiritual needs. People’s birthdays were celebrated in a meaningful way. The catering team provided a birthday cake themed around people’s hobbies and interests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff showed respect to people by knocking on doors and waiting to be invited into people’s rooms. We saw people were involved in choices about their care. One staff member said, “People at Parkside are supported to make their own decisions on a daily basis around their daily living and this is evidenced in their care plans, risk assessments and mental capacity assessments which are all decision specific. This helps care staff ensure the safe treatment and wellbeing of people.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Our observations showed that staff responded to people when they showed signs of distress or discomfort and took action to address their concerns. The home had a call system which was responded to in a timely way to ensure people’s comfort was maintained.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to a staff handbook which included the providers policies and procedures. Staff had opportunities to progress within the organisation if they desired. Staff enjoyed working at the home and many staff had been employed at the home for several years. They told us the provider valued them and their contribution mattered.