The Care Quality Commission
  • Doctor
  • GP practice

Dr Rajiv Goel Also known as The Riverside Practice

Overall: Good read more about inspection ratings

Theydon Road Health Centre, 14 Urban Hive, Theydon Road, London, E5 9BQ (020) 8806 1928

Provided and run by:
Dr Rajiv Goel

All Inspections

During an assessment under our new approach

Date of Assessment: 30 September and 6 November. Dr Rajiv Goel also known as The Riverside Practice is a GP practice and delivers services to 5,247 under a contract held with NHS England. The National General Practice Profiles states that the practice ethnicity estimate is 6.2% Mixed, 13.7% Asian, 22.9% Black, 8.9% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second most deprived decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

We assessed 33 quality statements across the five key questions: Safe, Effective, Caring, Responsive, and Well-led. The assessment comprised a remote assessment on 30 September, a site visit on 1 October, and a remote clinical assessment on 6 November 2025.

This service has been rated good overall and in each key question.

20 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Rajiv Goel on 20 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure that actions are taken to bring about further improvements in the documenting of vital parameters for children presenting with symptoms which were indicative of the presence of infection.
  • Continue to monitor uptake rates for national health screening programmes, including those for bowel and breast cancer and consider ways to improve uptake rates.


Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice