Ambicorp Ltd

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that there was an inclusive and positive culture of continuous learning and improvement that was based on meeting the needs of people who used services and wider communities. We checked that leaders proactively supported staff and collaborated with partners to deliver care that was safe, integrated, person-centred and sustainable, and to reduce inequalities.

At our last assessment we did not rate this service as that was not part of the methodology at the time. At this assessment the rating is good. Leaders and the culture they created assured the delivery of high-quality care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Score: 3

The service had a shared vision and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The service told us that whilst they didn’t have a written strategy their vision and strategy was to steadily grow the business as they had been doing and further specialise the two areas of patient transport.

Staff and leaders spoke positively about the culture throughout the assessment process. There were policies, procedures and training around diversity and inclusion.

Score: 3

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The service developed staff; all the office staff in management roles had been on the road as ambulance crew previously, this meant they all knew the job and understood the role and challenges. Each member of management team had clear responsibilities and roles. All staff had a formal appraisal once a year and staff could always have informal discussions.

When concerns were raised on assessment, leaders took them seriously and responded quickly, providing information that action had been taken.

Score: 3

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

Managers and supervisors all told us they had an open-door policy, and staff could and did approach them whenever they had any issues or concerns.

Staff we spoke with told us they would always raise concerns if needed, and that they would feel comfortable doing so.

Score: 3

The service valued diversity in their workforce. Staff work towards an inclusive and fair culture by improving equality and equity for people who work for them.

Staff at the service had mandatory equality and diversity training. Leaders told us they valued the diversity they had in the workforce.

Score: 3

The service had clear responsibilities, roles, systems of accountability and good governance. Staff used these to manage and deliver good quality, sustainable care, treatment and support. Staff act on the best information about risk, performance and outcomes, and share this securely with others when appropriate.

The service responded to any concerns raised as part of the assessment process and implemented actions quickly.

The service had a clear governance structure in place for all its leaders, with areas they were responsible for and who they were responsible for reporting to.

The service managed general data protection regulation (GDPR) well. Staff had regular meetings and access to a closed group to share any updated information. The service was International Organisation for Standardisation (ISO) certified and was assessed to have no major or minor non-compliance issues.

Score: 3

The service understood their duty to collaborate and work in partnership, so services worked seamlessly for people. Staff shared information and learning with partners and collaborated for improvement.

The service had an open and positive relationship with the services it provided patient transport care for, alongside the hospital departments they transferred people from. They had regular engagement to share any information, feedback and outcomes from incidents, and learning to collaborate on improvements.

Score: 3

The service focused on continuous learning and improvement across the organisation. The service responded to any concerns raised as part of the assessment process and implemented actions quickly. The service continually worked to improve the service for transportation of secure patients.

When concerns were raised on assessment, leaders took them seriously and responded quickly, providing information that action had been taken.