Ambicorp Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people's privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people's wishes into account and respect their choices, to achieve the best possible outcomes for them.

At our last assessment we did not rate this service as that was not part of the methodology at the time. At this assessment the rating is good. This meant people felt well-supported, cared for and were treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Score: 3

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Patient feedback we reviewed was consistently positive. The people who provided feedback told us, staff treated them with kindness and respected their privacy and dignity. People described staff as ‘Excellent, caring and compassionate’ and ‘Amazing, very helpful and kind’.

Whilst on the assessment, we observed staff treat people with kindness and dignity throughout. Leaders emphasised that having empathy and caring for people was essential for working at the service.

Score: 3

The service treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff at the service had training in equality and diversity as part of the mandatory training programme. Leaders told us that they ensured staff treated people as individuals and this was mandatory for staff working at the service.

Score: 3

The service promoted people’s independence, so people knew their legal rights and had choice and control over their own care, treatment and wellbeing.

If a patient was being transported with mental capacity, they had the right to refuse the transfer, staff respected this and ensured that people were aware as part of the process. This did not apply to all people as some secure patients who were transferred were detained under a section of the Mental Health Act.

Score: 3

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During the assessment we observed staff listened to people and responded appropriately. If requested staff would put people on a stretcher for comfort and staff had access to water.

On longer journeys staff would stop if needed for food, and staff would always help people to go to the toilet if required.

Score: 3

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Whilst carrying out the on-site assessment, all staff we spoke with were positive about the service when discussing staff wellbeing. As part of the assessment process, we gathered feedback from staff via email after the on-site assessment. Staff were all positive on the wellbeing support received.

Leaders told us they had an open-door policy for staff and regularly provided them with support. Staff had access to a counselling service which could be accessed remotely.

Lone working was very rare at the service, and did not happen during patient care. The service had a lone working protocol in place.