About the serviceSutton Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It provides accommodation for older people including people living with dementia. The home can accommodate up to 42 people. At the time of our inspection there were 34 people living in the home.
People’s experience of using this service and what we found
The service was exceptional in placing people at the heart of the service and its values. It had a strong person-centred ethos. Staff and the service's management told us how they were passionate about providing outstanding person-centred care to people when they needed it.
We saw evidence of caring relationships in place, and a commitment to support people at difficult times with compassion, respect and affection.
Staff were aware of people's life history and preferences and they used this information to develop positive relationships and deliver person centred care. People felt well cared for by staff who treated them with respect and dignity.
There was a system in place to carry out quality checks. These were carried out on a regular basis to ensure the quality of care was maintained.
Arrangements were in place to monitor and manage medicines. However, medicine records were completed inconsistently.
There was an extensive range of activities on offer.
Care records were personalised and had been regularly reviewed to reflect people's needs. Care plans contained information about people and their care needs. People were supported to make choices and have their support provided according to their wishes.
People said they felt safe. There was sufficient staff to support people and appropriate employment checks had been carried out to ensure staff were suitable to work with vulnerable people.
People enjoyed the meals and their dietary needs had been catered for. This information was detailed in people’s care plans. Staff followed guidance provided to manage people's nutrition and pressure care.
People were supported by staff who had received training to ensure their needs could be met. Staff received regular supervision to support their role.
People had good health care support from professionals. When people were unwell, staff had raised the concern and acted with health professionals to address their health care needs. The provider and staff worked in partnership with health and care professionals.
The environment was adapted to support people living with dementia. The home was clean, and arrangements were in place to manage infections.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Arrangements were in place to involve people and their relatives in the running and development of the home. The provided had displayed the latest rating at the home and on the website. When required notifications had been completed to inform us of events and incidents.
More information is in the detailed findings below.
Rating at last inspection
The last rating for this service was good (published 27 July 2016). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
At this inspection the rating remained Good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.