You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 June 2019

About the service: Cedar Lodge provides accommodation for older people, some of whom may have nursing needs or live with dementia. The service can accommodate up to 25 people. On the day of our inspection visit there were 23 people living at the service.

People’s experience of using this service:

We found a service on the cusp of improvement with many elements set to improve. There are environmental challenges that the new provider had started to overcome. There were improvements made that had yet to be imbedded and new initiatives and developments facilitated by the new owners were being embraced by the staff group.

People at this service were well cared for by dedicated staff. People benefited from good personal care. People using the service were relaxed with staff and the way staff interacted with people had a positive effect on their well-being. People were treated with kindness, respect and compassion and their privacy, dignity and independence were promoted.

People's communication needs were not always met as communication methods for people living with dementia had not been fully explored. People had a limited choice of activities which they could take part in. The environment at the service needed some further development to make it more supportive to people living with dementia. Plans were in place to improve upon this along with introducing a new electronic care planning system as the current system in use did not meet the needs of people and the service. Further developments were needed to fully address peoples end of life care.

We have made recommendations to the service about improving communication methods.

People’s feedback was consistently positive about the care, support and staff. People particularly liked the home because of the caring staff employed. One person told us, “I’d recommend it to anyone. They have been first class.”

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Systems and process in place at the service kept people safe in all areas of their care including the

administration of medicines.

There were enough staff on shift to support people and robust recruitment checks were carried out before staff started working at the service. Staff received induction, training and supervision to ensure that they had the right skills and abilities to support people.

People were supported to eat and drink enough to maintain a balanced diet.

The acting manager had a system of audits in place that were used to monitor and improve the quality of the service. Complaints were responded to appropriately by the acting manager.

Rating at last inspection: This is the first ratings inspection since the service registered on 15 August 2018.

Why we inspected: We inspected this service because it required a rating to be published.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 29 June 2019

The service was not always responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 29 June 2019

The service was well-led

Details are in our Well-Led findings below.