The Peaches Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff told us they supported people to make choices. People told us they were given the support to be as independent as they can be, within their own capabilities. People said staff were all kind, caring and were happy to give any support needed. An external professional commented, ‘’Peaches Healthcare have always supported patients well and been very helpful when any communication has been needed’’.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said staff were all kind, caring and are happy to give any support needed.

The registered manager told us, ‘’At Peaches, our foundational principles are deeply rooted in the provision of compassionate, person-centred care, which is instrumental in ensuring that each individual is treated with dignity and respect.’’

One staff commented, ‘Whenever challenges arise, there’s always someone willing to offer help, guidance, or simply a listening ear’.

An external professional commented, ‘’Peaches Healthcare have always supported patients well and been very helpful when any communication has been needed’’.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us the provider offered a choice of male or female carers for their care.

Staff told us they supported people to make choices. One staff member commented, ‘‘I offer activities to service users. I ask them what interests they have, I play with them quiz or if they like to play board game, or we go out for shopping’’.

The provider had a process whereby they asked people if they had a preference for the gender of the staff working with them. This was recorded in care plans.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.