Blue River Home Care Waltham Abbey Also known as Blue River Home Care Greater London

Date of assessment: 21 September to 30 September 2026.

Blue River Home Care Ltd provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 14 people were being supported by the service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. We also consider any wider social care provided.

This inspection was completed to follow up in respect of the last inspection completed in March 2026, when the service was rated requires improvement and found to be in breach of Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to safe care and treatment and good governance.

At this inspection, we found improvements had been made since March 2026 to address the previous concerns identified. The provider was no longer in breach of these regulations and evidence indicated that the improvements had been sustained over time and were being actively maintained through the service's governance and oversight processes.

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. Staff received the correct training and supervision to support people safely.

The registered manager had oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
 

Date of assessment: 10 March 2026 to 17 March 2026.

Blue River Homecare Ltd provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 14 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We carried out a comprehensive assessment. This assessment was announced. We gave the service 24 hours’ notice because it is a domiciliary care service and we needed to be sure the registered manager would be available.

We identified breaches of regulations relating to safe care and treatment and good governance. Information about people’s individual risks was not consistently documented, kept up to date, or detailed enough to explain how risks should be appropriately managed and reduced. Care plans lacked sufficient detail to ensure staff could deliver safe, effective, and person-centred care. The registered manager’s governance systems did not consistently provide assurance that the service was being effectively managed. Quality assurance processes were not robust and had failed to identify the concerns found during the inspection.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

We have asked the provider for an action plan in response to the concerns found at this assessment.