ReNew

Updated 24 June 2022

ReNew is a community substance misuse service provided by the national charitable organisation Change, Grow, Live. It is commissioned by Hull City Council to provide services for adults experiencing problems with substances and alcohol use.

The service provided both pharmacological and psychosocial interventions over two locations Recovery Hub (Trafalgar House), Alcohol Hub (Bransholme) and psychosocial interventions at a third location which was the Health & Wellbeing Hub (Gipsyville).

Service users were seen by a team most appropriate to their needs. These teams included:

• Service Access / Duty Team – first point of access to the service
• Alcohol Care Team – worked with alcohol only service users at Bransholme
• Hospital Engagement Team – worked within the acute hospital
• Criminal Justice Team – worked with service users in the criminal justice system
• Harm Reduction and Outreach Team – worked with hard to reach groups with the aim of engagement
• Community Team – worked with service users on medically assisted treatment
• Health and Wellbeing and Dual Diagnosis Team – worked with service users with mental health issues
• Think family Team – worked with pregnant service users or those living with children and completed family work as part of their treatment
• Early Engagement Team – included 18-25 workers to meet the needs of younger service users

The teams offered prevention, problem-solving, harm reduction, recovery and aftercare support. Service users would discuss the treatment options available and get advice and information. Support is provided on an individual and group basis and can include finding other places to get support for health and wellbeing needs. A package of care is designed to suit the individual.

ReNew is registered with the Care Quality Commission to provide the following regulated activities:

• Treatment of disease, disorder and or injury
• Diagnostic and screening Procedures.

ReNew has been registered with the Care Quality Commission since January 2018 and has a registered manager and a nominated individual.  (A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered persons have the legal responsibility for the service meeting the requirements of the Health and Social Care Act 2008 and associated regulations.)  

The service was last inspected in November 2018. We rated the service Requires Improvement in the Effective and Caring domains giving the service an overall Requires Improvement rating. The provider was asked to take action against two requirement notices and during this inspection we found the service had met these.

What people who use the service say

We spoke with 16 service users using the service and five family members.

All service users and family members spoke highly about the quality of the services offered and were happy with the information provided about the service.

All service users and family members told us that the staff were kind, caring and respectful.

We also reviewed service user survey feedback collated in December 2021 which found that 71% of those completing the survey found their experience of the service to be positive and 94% of respondents would recommend the service to others.

Updated 24 June 2022

Our rating of this location improved. We rated it as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. There were enough staff to give each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. There was a strong person-centred culture. Staff actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned support well, it had alternative pathways for people whose needs it could not meet and continually reviewed, developed and improved the service to meet the needs of the local population.
• The service was well led. Leaders of the service encouraged an open, supportive and honest culture, staff felt valued and appreciated and the service had a focus on the service users experience and outcomes.
• The governance processes ensured that its procedures ran smoothly.

However:

• Not all mandatory training was up to date. Basic Life Support training was overdue for some staff. The service had plans in place for staff to complete this training and ensured first aid trained staff were on each site as the first responders.

Updated 24 June 2022

Our rating of this service improved. We rated it as good. See the summary above for details.