The Care Quality Commission
  • Community
  • Community substance misuse service

ReNew

Overall: Good read more about inspection ratings

Trafalgar House, 41-45 Beverley Road, Hull, North Humberside, HU3 1XH (01482) 620013

Provided and run by:
Change, Grow, Live

All Inspections

During an assessment of Substance misuse services

We assessed ReNew from 25 September to 1 October 2025.

Change Grow Live provides a community substance misuse service at ReNew in Hull. The service provides support for individuals with substance addictions.

The service was previously rated good and has maintained this rating. People were supported to have choice and control in their lives, were actively involved in planning their care, and staff were clearly invested in their wellbeing. The service also identified and met people’s wider health needs and provided effective support to people within the community.

The service was well led, with a leadership team that promoted transparency, accountability, and a clear vision for high‑quality care. Leaders were visible, approachable, and created an environment where staff felt valued and empowered to deliver their best work. As a result, the service fostered a strong and consistent caring culture, where staff demonstrated genuine compassion and commitment to the people they supported.

Mental Capacity Act / Consent to Treatment

  • Staff had received training in the Mental Capacity Act.
  • Staff had a good understanding of the Mental Capacity Act, in particular the five statutory principles. They were able to identify where mental capacity was a concern in a client consenting to treatment.
  • Staff took all practical steps to enable clients to make their own decisions
  • For clients who might have impaired mental capacity, staff assessed and recorded capacity to consent appropriately. They did this on a decision-specific basis with regard to significant decisions.
  • When clients lacked capacity, staff made decisions in their best interests, recognising the importance of the person’s wishes, feelings, culture and history.
  • Staff ensured clients had agreed and signed consent to treatment forms and they were accessible to all staff involved in the client’s care and treatment.
  • Staff ensured clients had agreed and signed confidentiality agreements in relation to which parties staff could share their personal information with, and they were accessible to all staff involved in the client’s care and treatment.

During an assessment of the hospital overall

We assessed ReNew from 25 September to 01 October 2025.

ReNew is registered for the regulated activities of:

  • Treatment of disease, disorder or injury
  • Diagnostic and screening procedures

There was a registered manager in place at the time of our visit.

We visited the following locations as part of the assessment:

  • Trafalgar House, 41-45 Beverley Road, Hull, North Humberside, HU3 1XH
  • 74 Goodhart Rd, Bransholme, Hull HU7 4EF

At this assessment we assessed 1 assessment service group: Community Substance Misuse Services.

We rated the service as good. We found no breaches of regulation.

Wednesday 27 April - Thursday 28 April 2022

During a routine inspection

Our rating of this location improved. We rated it as good because:

  • The service provided safe care. The premises where clients were seen were safe and clean. There were enough staff to give each client the time they needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
  • Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
  • The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
  • Staff treated clients with compassion and kindness and understood the individual needs of clients. There was a strong person-centred culture. Staff actively involved clients in decisions and care planning.
  • The service was easy to access. Staff planned support well, it had alternative pathways for people whose needs it could not meet and continually reviewed, developed and improved the service to meet the needs of the local population.
  • The service was well led. Leaders of the service encouraged an open, supportive and honest culture, staff felt valued and appreciated and the service had a focus on the service users experience and outcomes.
  • The governance processes ensured that its procedures ran smoothly.

However:

  • Not all mandatory training was up to date. Basic Life Support training was overdue for some staff. The service had plans in place for staff to complete this training and ensured first aid trained staff were on each site as the first responders.

12 & 13 November 2018

During a routine inspection

We rated ReNew as requires improvement because:

  • The service did not support clients to formulate a structured and goal driven plan to guide, measure and evaluate their progress towards recovery. Most clients did not have an up to date, personalised, recovery orientated plan and there was limited evidence to suggest staff considered interventions to support the client’s needs with a holistic approach.
  • The service did not ensure that a client’s information was not shared without their consent. Not all clients had an information sharing agreement. The service submitted monthly data to the National Drug Monitoring System for these clients without agreement. This also meant that staff may have, or could potentially share client information with external organisations or people without consent from the client.
  • Staff did not clearly record the details for identified risks and it was unclear in the client’s electronic records whether all risks had been fully considered due to missing information. Plans to manage or mitigate risks were not always clear in terms of timeliness or whether the actions had been carried out. However, staff discussed risks daily through morning meetings to ensure immediate concerns were addressed.
  • Staff satisfaction and morale was varied. Some staff felt that managers did not always listen to their questions and there was a lack of involvement. They were unclear in the direction and structure of the service. They felt communication was limited, this was particularly in relation to the new service model.

However:

  • Staff followed the appropriate guidance in prescribing and detoxification for clients. They followed good medicines management processes and considered a client’s physical health needs. They supported clients into mutual aid as per best practice. Clients attended a range of groups which were underpinned by evidence based psychosocial interventions. Staff had a good knowledge of safeguarding and referred their concerns appropriately.
  • Staff treated clients with dignity and respect. They were dedicated to providing effective treatment and showed kindness and understanding in all interactions. They knew the organisation’s values and their behaviours reflected these.
  • Staff were suitably experienced and qualified. Their training levels in mandatory units was high and they had good opportunities to further develop their skills in a specialist area to enhance the delivery of treatment. The service welcomed innovation from staff and considered their wellbeing.
  • The service had effective systems in place to record and investigate incidents. Staff knew how and what to record. Investigations were carried out identifying lessons to be learnt which were fed back to staff. Following incidents, staff were supported as needed.
  • ReNew had developed good links and pathways with external agencies. These included pathways to encourage Hepatitis C treatment, pathways with the hospital to support clients from accident and emergency into alcohol detoxification treatment and initiatives with the police to meet community needs and improve provisions for vulnerable groups.
  • Staff took active steps to engage with diverse groups and ensure that those hard to reach clients were provided with harm minimisation advice.

All locations were clean and tidy with suitable facilities to promote recovery, comfort and dignity. Health and safety requirements were adhered to.  Appropriate client information was available.