ReNew

Ratings - Substance misuse services

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We assessed ReNew from 25 September to 1 October 2025.

Change Grow Live provides a community substance misuse service at ReNew in Hull. The service provides support for individuals with substance addictions.

The service was previously rated good and has maintained this rating. People were supported to have choice and control in their lives, were actively involved in planning their care, and staff were clearly invested in their wellbeing. The service also identified and met people’s wider health needs and provided effective support to people within the community.

The service was well led, with a leadership team that promoted transparency, accountability, and a clear vision for high‑quality care. Leaders were visible, approachable, and created an environment where staff felt valued and empowered to deliver their best work. As a result, the service fostered a strong and consistent caring culture, where staff demonstrated genuine compassion and commitment to the people they supported.

Mental Capacity Act / Consent to Treatment

• Staff had received training in the Mental Capacity Act.
• Staff had a good understanding of the Mental Capacity Act, in particular the five statutory principles. They were able to identify where mental capacity was a concern in a client consenting to treatment.
• Staff took all practical steps to enable clients to make their own decisions
• For clients who might have impaired mental capacity, staff assessed and recorded capacity to consent appropriately. They did this on a decision-specific basis with regard to significant decisions.
• When clients lacked capacity, staff made decisions in their best interests, recognising the importance of the person’s wishes, feelings, culture and history.
• Staff ensured clients had agreed and signed consent to treatment forms and they were accessible to all staff involved in the client’s care and treatment.
• Staff ensured clients had agreed and signed confidentiality agreements in relation to which parties staff could share their personal information with, and they were accessible to all staff involved in the client’s care and treatment.

People's experience of this service

People described feeling safe when using the service and said that staff responded quickly and appropriately to any concerns. Most reported no issues with other clients that made them feel unsafe.

Experiences of care and treatment were consistently positive. People felt able to be honest with staff, including during relapse, and said they were supported to make better choices. Individuals spoke positively about detox and aftercare support and felt clear about what to expect from the service.

Relationships with staff were highlighted as a key strength. People described staff as approachable, respectful, and non-judgemental, which helped build trust and maintain engagement. Many said they felt valued and part of a wider community, with opportunities to build confidence and contribute through groups and volunteering.

The service was seen as responsive to individual needs, with staff supporting people to attend appointments and activities where needed.

Overall, people spoke positively about the range of groups and support available, describing them as helpful, accessible, and well run. A strong sense of community was evident, with individuals feeling connected to both staff and peers and recognising the positive impact the service had on their lives.