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Belton House Retirement Home Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 19 March 2021

During an inspection looking at part of the service

Belton House Retirement Home is a residential care home providing personal care to older people with a physical disability, sensory impairment, dementia and mental health needs.

The service can support up to 26 people across two separate floors. 21 people lived at Belton House Retirement Home at the time of inspection.

People's experience of using this service and what we found

The registered manager failed to implement all the required infection prevention and control procedures. They failed to implement recommendations and advice given to them from reports from other agencies regarding these.

The service did not consistently screen visitors for symptoms of COVID-19. Social distancing was not promoted in the service. Bedrooms were not consistently deep cleaned, and weekend staff had not recorded the cleaning of frequently touched areas such as door handles and light switches. People’s COVID-19 risk assessments did not consider their individual risks associated with their diagnosed conditions.

Improvements were required to the monitoring of the quality and safety of the service as planned audits had not been completed consistently or to a sufficient standard. There was a potential for people to be placed at risk due to the length of time between checks as areas that required repair or improvement had not been identified.

We found the following examples of good practice

Testing was completed for staff and people living at the service. This meant prompt action could be taken should anyone test positive for COVID-19.

Staff were observed wearing the correct Personal Protective Equipment (PPE) in line with government guidance. PPE was accessible throughout the service.

People were supported to maintain contact with family members and friends via phone and video calling.

People were admitted to the service safely and were supported to isolate on admission in line with government guidance.

Staff understood the principles of isolation, co-horting and zoning should there be a COVID-19 outbreak. The service had learned lessons from a COVID-19 outbreak during November 2020.

People were supported to attend hospital appointments. Staff ensured measures were taken to reduce risks to people such as regular handwashing, use of hand gel and PPE.

People’s risks had been assessed and care plans guided staff on how to mitigate these known risks.

The service deployed enough staff to meet people’s needs. The registered manager ensured people were cared for by staff they knew, even when using agency staff. All staff received an induction and were recruited safely.

People received their prescribed medicines safely. People were protected from abuse as staff understood their responsibilities and how to report their concerns.

Further information is in the detailed findings below.

Rating at last inspection

The last rating for this service was good (published 19 December 2019). You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Belton House Retirement Home on our website at

Why we inspected

The inspection was prompted in part due to concerns received about infection prevention procedures, staffing numbers and medicines management. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We have found evidence that the provider needs to make improvements. Please see the safe and well led sections of this full report.


We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary

Inspection carried out on 3 December 2019

During a routine inspection

About the service

Belton House Retirement Home is a residential care home providing personal care to older people with a physical disability, sensory impairment, dementia and mental health needs.

The service can support up to 26 people across two separate floors. 19 people lived at the home permanently and three people were temporarily staying at the home to receive a short break at the time of inspection.

People’s experience of using this service and what we found

Improvements had been made to quality assurance systems and processes which enabled the management team to identify areas for improvement. People knew the management team by name and told us they were confident any concerns raised would be actioned. The management team sought feedback from people about their care experience to ensure any issues were promptly addressed. People, relatives and staff told us they would recommend the service. A relative said, “I would recommend here. It's a good service, very caring.”

Improvements had been made to medicines systems and processes. People received medicines on time and as prescribed. People were supported by staff that had been safely recruited. Staff kept people safe from harm and abuse. Staff had a good knowledge of risks associated with providing people's care and had received adequate training to meet people's individual care needs.

Staff were kind, caring and compassionate. They enjoyed their work and treated people as if they were a

family member. People and staff had built positive relationships together and enjoyed spending time in

each other's company. Staff were respectful and open to people of all faiths and beliefs. People's privacy

and dignity was respected, and their rights upheld.

People were supported by staff who knew their preferences, wishes, hobbies and interests and supported

them to engage in these. People enjoyed a wide variety of activities and their independence was promoted. People knew how to raise a concern or make a complaint and felt confident concerns would be addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive ways possible; the policies and systems in the service supported this practice. People's

needs were assessed before they moved to the service to inform the development of their care plans. People

were supported to eat and drink enough and received healthcare support as needed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 03 January 2019) and there was a

breach of regulation. The provider completed an action plan after the last inspection to show what they

would do and by when to improve. At this inspection we found improvements had been made and the

provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 20 November 2018

During a routine inspection

This was our first inspection of Belton House Retirement Home since the new provider took over in November 2017. Belton House Retirement Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Belton House Retirement Home provides personal care and accommodation for up to 22 older people some of whom have dementia. On the day of our inspection there were 20 people living at the service.

We inspected on 20 November 2018. Our visit was unannounced. This meant the staff and the provider did not know we would be visiting.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The quality assurance systems in place identified areas that needed improving. The registered manager had developed an improvement plan to enable the service to prioritise areas for action. Whilst we found the registered manager had implemented improvements that impacted positively on people, further improvements were required and we could not be assured these would be sustained or were embedded in practice.

Records kept for people who were at risk of not getting the food and drink they needed to keep them well, were not always accurate or up to date.

People had not always received their medicines as prescribed by their GP. Current systems in place to audit the medicines held, needed reviewing.

People did not always feel safe living at Belton House Retirement Home because other people living at the service sometimes entered their bedrooms uninvited.

Whilst the staff team had received training in infection control, they had not always followed the providers infection control policy for the effective disposal of continence products.

People’s care and support needs had been assessed prior to them moving into the service and the risks associated with their care and support had been identified.

People had plans of care in place, though not all were up to date or accurately reflected people’s current care or support needs.

People felt on the whole there were sufficient numbers of staff on duty with the right skills and knowledge to meet their care and support needs.

The registered manager followed the provider's recruitment process. Appropriate checks had been carried out on new members of staff to make sure they were suitable to work at the service.

On the whole, people were provided with a comfortable place to live and there were appropriate spaces to enable people to either spend time on their own, or with others.

People told us the staff team were kind and caring and treated them with respect. Observations made during our visit confirmed this.

The staff team supported people to make decisions about their day to day care and support and they were aware of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). Mental capacity assessments had been completed to ensure any decision made on behalf of a person had been made in their best interest. Consent to people’s care and support was always obtained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People had access to relevant healthcare services such as doctors and community nurses and received on-going healthcare support.

The staff team felt supported by the registered manager and the management team and told us there was always someone available to talk with should they need support or guidance.