Last updated 3 January 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 November 2018 and was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was people living with dementia.

Before the inspection we reviewed information we held about the service such as notifications, these are events which happened in the service that the provider is required to tell us about.

We contacted the health and social care commissioners who monitor the care and support of people receiving care at Belton House Retirement Home to obtain their views of the care provided. We also contacted Healthwatch Leicestershire, the local consumer champion for people using adult social care services to see if they had any feedback. We used this information to inform our judgement of the service.

We were able to speak with eight people living there and three relatives. We also spoke with the registered manager, the deputy manager, the chef, one support worker, two senior support workers and the activities coordinator.

We observed support being provided in the communal areas of the service. This was so we could understand people’s experiences. By observing the care received, we could determine whether or not they were comfortable with the support they were provided with.

We reviewed a range of records about people’s care and how the service was managed. This included two people’s plans of care. We also looked at associated documents including risk assessments. We looked at records of meetings, recruitment checks carried out for two support workers and the quality assurance audits the management team had completed.