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Belton House Retirement Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 21 January 2022

About the service

Belton House Retirement Home is a residential care home providing personal care to older people with a physical disability, sensory impairment, dementia and mental health needs.

The service is registered to support up to 30 people across two separate floors. 17 people lived at Belton House Retirement Home at the time of inspection.

People’s experience of using this service and what we found

This was a targeted inspection that considered safe. Based on our inspection of safe we found checks were in place to screen visitors for symptoms of COVID-19 before they entered the service.

All visitors were screened for symptoms of COVID-19 and were required to show a negative Lateral Flow Device (LFD) test result before they entered the service. Signage was displayed outside the service, detailing the requirement for visitors to wear personal protective equipment (PPE), such as face masks.

The acting manager understood the requirement to make sure all non-exempt care staff and other professionals visiting the service had been vaccinated with a complete course of an authorised vaccine for COVID-19.

The manager was reviewing systems and processes to align the recording of COVID-19 testing outcomes; staff and professional visitor’s vaccination status and screening checks to make it easier to access.

A separate area had been allocated for staff testing to be undertaken. Staff took part in regular 'whole home testing' to ensure they were not infected with COVID-19.

People were able to speak with friends and family via telephone and video calling. Visits to the service were supported in line with government guidance. A mobile café visited the service once a week, enabling people to meet for coffee outdoors.

The service was clean. Whilst the housekeeper was employed to work on weekdays only, care staff working at the weekend had cleaning schedules to follow, which included cleaning of frequently touched points such as light switches or door handles.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (15 May 2021) and there were breaches of regulation.

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made in Safe and the provider was no longer in breach of regulation 12.

Why we inspected

We received concerns about the cleaning at the service. We undertook this targeted inspection to look at these concerns and to review whether the Warning Notice we previously served in relation to Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The warning notice detailed our concerns about infection prevention and control measures at the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Belton House Retirement Home on our website at

Inspection areas


Requires improvement

Updated 21 January 2022

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.



Updated 21 January 2022



Updated 21 January 2022



Updated 21 January 2022


Requires improvement

Updated 21 January 2022