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Belton House Retirement Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 20 December 2019

About the service

Belton House Retirement Home is a residential care home providing personal care to older people with a physical disability, sensory impairment, dementia and mental health needs.

The service can support up to 26 people across two separate floors. 19 people lived at the home permanently and three people were temporarily staying at the home to receive a short break at the time of inspection.

People’s experience of using this service and what we found

Improvements had been made to quality assurance systems and processes which enabled the management team to identify areas for improvement. People knew the management team by name and told us they were confident any concerns raised would be actioned. The management team sought feedback from people about their care experience to ensure any issues were promptly addressed. People, relatives and staff told us they would recommend the service. A relative said, “I would recommend here. It's a good service, very caring.”

Improvements had been made to medicines systems and processes. People received medicines on time and as prescribed. People were supported by staff that had been safely recruited. Staff kept people safe from harm and abuse. Staff had a good knowledge of risks associated with providing people's care and had received adequate training to meet people's individual care needs.

Staff were kind, caring and compassionate. They enjoyed their work and treated people as if they were a

family member. People and staff had built positive relationships together and enjoyed spending time in

each other's company. Staff were respectful and open to people of all faiths and beliefs. People's privacy

and dignity was respected, and their rights upheld.

People were supported by staff who knew their preferences, wishes, hobbies and interests and supported

them to engage in these. People enjoyed a wide variety of activities and their independence was promoted. People knew how to raise a concern or make a complaint and felt confident concerns would be addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive ways possible; the policies and systems in the service supported this practice. People's

needs were assessed before they moved to the service to inform the development of their care plans. People

were supported to eat and drink enough and received healthcare support as needed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 03 January 2019) and there was a

breach of regulation. The provider completed an action plan after the last inspection to show what they

would do and by when to improve. At this inspection we found improvements had been made and the

provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 December 2019

The service was safe.

Details are in our safe findings below.



Updated 20 December 2019

The service was effective.

Details are in our effective findings below.



Updated 20 December 2019

The service was caring.

Details are in our caring findings below.



Updated 20 December 2019

The service was responsive.

Details are in our responsive findings below



Updated 20 December 2019

The service was well-led.

Details are in our well-led findings below.