During an assessment of Residential substance misuse services
The date of assessment was completed on 14,15 August 2025 onsite and offsite on 18,20 August 2025 via teams.
Acquiesce Ltd is based in Bolton. It is a six-bed rehabilitation service which supports people to recover from substance misuse. The treatment programme is delivered from a service in Bolton town centre, with accommodation provided a short distance away in a quiet, residential area. Acquiesce Ltd, specialise in helping individuals overcome addiction through private, residential rehabilitation in Bolton. They offer personalised programmes designed to meet the needs of clients with substance misuse and addiction.
The service is registered to provide the regulated activity: Accommodation for persons who require treatment for substance misuse.
At this inspection we assessed all 33 quality statements. We rated the service as good because:
They had a proactive and positive culture of safety based on openness and honesty, in which concerns about safety were listened to, safety events were investigated and reported thoroughly, and lessons were learned to continually identify and embed good practices.
Staff were encouraged and valued for raising concerns and sharing improvement ideas.
They empowered people to make informed choices, balancing risk and quality of life by providing information and through effective leadership.
They were proactive in safety management with continuous improvement embedded in leadership culture.
They had robust hazard and risk identification for clients which had ongoing monitoring.
Staff had access to comprehensive training includes safety expertise, human factors, and communication skills.
There was a culture of openness and collaboration where safety is everyone’s top priority.
People’s feedback described it as exceptional and distinctive.
There was a very positive culture within the service. Staff at all levels were extremely passionate about the service and the clients they cared for.
They had active safeguarding processes to protect clients against harm, neglect, abuse, discrimination, and protection in line with legislation.
Leaders had a good understanding of the services they managed and could explain clearly how their team worked to provide high quality care. Staff were extremely positive about managers and leaders, describing them as visible, supportive, and approachable.
The governance and oversight of the service was good with all leaders contributing to continually improving their service.