We rated Acquiesce Ltd as outstanding. Our rating was outstanding because:
The service had developed and evolved since first opening in 2017. There was a positive, person centred culture and staff were passionate about working with clients to support their recovery and help them move on from addiction.
Client feedback was consistently positive about the staff and the service. The service offered a flexible and tailored groupwork programme to ensure they met client’s needs. Clients fed back that the sessions equipped them with knowledge and tools for their own recovery. Sessions were tailored to individuals, interesting, varied and well delivered. Sessions were planned with activities, use of videos and presentations as well as written and visual material, to ensure that clients were engaged and the content was interesting. The service used a wide variety of tools for clients to use and try so that each client had their own bespoke package of plans and tools to support recovery in the future.
The service had good outcomes which they monitored and benchmarked against similar services. In the last 12 months, out of 61 clients who started the programme, 57 successfully completed treatment.
The service was well led and leaders had the skills, knowledge and experience to perform their roles. Staff felt respected, supported and valued. Staff felt proud of the service and treatment they provided, staff morale was good, and staff told us they loved their job and enjoyed their work. The service had a culture of improvement and encouraged creativity and innovation.