- Residential substance misuse service
Acquiesce Ltd
Assessment report published 21 January 2026
Contents
Ratings - Residential substance misuse services
Our view of the service
The date of assessment was completed on 14,15 August 2025 onsite and offsite on 18,20 August 2025 via teams.
Acquiesce Ltd is based in Bolton. It is a six-bed rehabilitation service which supports people to recover from substance misuse. The treatment programme is delivered from a service in Bolton town centre, with accommodation provided a short distance away in a quiet, residential area. Acquiesce Ltd, specialise in helping individuals overcome addiction through private, residential rehabilitation in Bolton. They offer personalised programmes designed to meet the needs of clients with substance misuse and addiction.
The service is registered to provide the regulated activity: Accommodation for persons who require treatment for substance misuse.
At this inspection we assessed all 33 quality statements. We rated the service as good because:
They had a proactive and positive culture of safety based on openness and honesty, in which concerns about safety were listened to, safety events were investigated and reported thoroughly, and lessons were learned to continually identify and embed good practices.
Staff were encouraged and valued for raising concerns and sharing improvement ideas.
They empowered people to make informed choices, balancing risk and quality of life by providing information and through effective leadership.
They were proactive in safety management with continuous improvement embedded in leadership culture.
They had robust hazard and risk identification for clients which had ongoing monitoring.
Staff had access to comprehensive training includes safety expertise, human factors, and communication skills.
There was a culture of openness and collaboration where safety is everyone’s top priority.
People’s feedback described it as exceptional and distinctive.
There was a very positive culture within the service. Staff at all levels were extremely passionate about the service and the clients they cared for.
They had active safeguarding processes to protect clients against harm, neglect, abuse, discrimination, and protection in line with legislation.
Leaders had a good understanding of the services they managed and could explain clearly how their team worked to provide high quality care. Staff were extremely positive about managers and leaders, describing them as visible, supportive, and approachable.
The governance and oversight of the service was good with all leaders contributing to continually improving their service.
People's experience of this service
We spoke with 10 clients some who had completed their treatment and some who were in current rehabilitation. We also spoke with 3 relatives/carers.
All the clients and carers we spoke with were overwhelmingly positive about the service. All clients said it was the best rehabilitation service they had been to. Past clients commented that the service had saved their lives and would not be here today, providing them with the tools and support to succeed.
They all told us the staff were amazing and went the extra mile to support them. They told us that the 12 steps programme was amazing. They praised the staff at the service. Some told us they didn’t want to leave but when they did, they received continued support.
Clients told us they had been able to return to employment, and they had learnt new skills to move onto independent living as well as improving their confidence. They told us they had been supported to live healthier lives and had accessed yoga, meditation, massage, Reiki and Pilates whilst at the service.
Feedback about communication was positive. Clients consistently highlighted staff’s proactive and supportive communication. They described how staff were available outside treatment times if they needed support. They said they felt that they could contact staff at any time and told us staff were always there for them.
We reviewed online reviews which were on their website. All the reviews were 5 stars rated, provided by clients and their relatives.
Clients told us they attended weekly members meetings over the weekend where they dialled into an online platform to discuss and share any issues and support.
Clients were overwhelmingly positive with the rehabilitation programme especially about the location they stayed in during their treatment. They told us it was a more realistic rehabilitation programme as they had to cook, clean, make their own shopping lists as well as doing their own washing and budgeting.