Meadow Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People used a service where the provider had a clear vision and strategy which was shared and understood by all. The vision was based on transparency, inclusion, equity and equality.

The registered manager told us their vision for the service was “To support people to live their best lives.” Comments from staff showed this vision was being put into practice. One member of staff said, “Everything is about promoting independence and choice to give people a good quality of life."

People used a service where leaders had the skills, knowledge and experience to lead effectively. Leaders were visible and led by example to share good practice and inclusive behaviours.

There was a clear staffing structure which ensured there were always senior staff on site who were available to people and could support less experienced staff when needed.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

We were told the registered manager was very approachable and staff felt able to raise any concerns. One member of staff said, “You can always talk with the team leader and [registered manager’s name] is very approachable.” A relative told us, “You can always talk with the manager or any of the staff.” Another relative commented, “I’m not afraid to highlight problems."

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

People were supported by a diverse workforce from different cultures and backgrounds. Staff felt they were fairly treated and respected. One member of staff told us, “It’s a lovely place to work."

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care and support. They acted on the best information about risk, performance and outcomes.

People used a service where robust systems had now been put in place to monitor quality and ensure people received person centred care.

In addition to audits which identified any shortfalls in the service, the team leader carried out regular staff observations. This helped to make sure that any practice which was not up to the expected standard could be addressed quickly.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

Professionals were impressed with how well the service worked in partnership with them. One professional told us, “Meadow Court work closely with individuals, their representatives, and professionals to ensure needs are met and choices are heard and delivered as far as is reasonably practicable."

The provider focused on continuous learning, innovation and improvement. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people.

The registered manager was committed to making ongoing improvements. One member of staff commented, “There have been so many improvements. It’s reflected in people’s care and their quality of life."