Meadow Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People used a service where their needs were fully assessed. Staff provided care and support in accordance with people’s up to date assessed needs.

However, there was little evidence of people and their relatives being involved in creating or reviewing their care plans. One relative said, “Never seen care plans, no, don’t know what they say.” The registered manager was looking at further training for staff regarding different communication styles which could be used to support people to take part in reviews of their care.

People used a service where they received care and support in accordance with up-to-date legislation and best practice guidance

Staff received regular training to make sure their practice was in accordance with up-to-date best practice guidelines and legislation. The registered manager sought advice from relevant professionals to ensure people’s specific needs were being met in line with current guidance and research. One professional described the standard of care provided to people as, “Skilled and superlative."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked well with other professionals to make sure people received effective care and support. Professionals told us that any advice or recommendations given were listened to. One professional told us, “Suggestions are always acted upon."

People used a service where they were supported to manage their health and wellbeing to promote their independence, choice and control. People attended external appointments with reasonable adjustments being considered, planned for and communicated. This meant people had a positive experience, good outcomes and were not prevented from accessing prompt care and treatment.

Staff encouraged people to take part in activities which promoted a healthy lifestyle, this included walking and swimming.

Everyone using the service had a healthcare passport which ensured any healthcare professionals supporting the person had relevant information about them.

People used a service where care was continually monitored to make sure people’s care and support led to positive outcomes. Staff introduced new ideas to people to enhance their quality of life, such as new activities and skills.

One relative told us about the things a person was doing which they had not previously been able to. They said, “Being here has been absolutely brilliant for [person’s name.]” A professional told us about positive outcomes they had seen. They said, “They have turned their lives around."

People used a service where they only received care and support with their informed consent. Where people lacked the capacity to consent, the provider worked in accordance with the law and current best practice guidelines. Staff offered choices tailored to the individual, and enabled people to exercise control over what they did.

People were able to make choices about their day to day lives and staff respected choices. Staff worked with relevant representatives and professionals where people were unable to consent to aspects of their care. One professional told us, “It is clear they understand and effectively implement Mental Capacity Act principles.” This helped to make sure any decisions made were in people’s best interests.