Meadow Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Throughout our visits we saw staff treated people with kindness and compassion.

All professionals told us they were welcomed at the service. One professional commented, “I always have a friendly, professional welcome."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Everyone received care that was personalised to their needs and wishes. This included, in some instances people having small, dedicated staff teams of their choosing. One professional told us, “Care is person centred, individuals are supported to have as much choice and control as is practicably possible whilst balancing risk and promoting independence."

People used a service where they were supported to have choice and control over their lives. People had access to activities to promote their health and wellbeing. People were able to spend time with others who were important to them, and staff supported people to maintain relationships.

During the inspection visit we saw people had access to activities in accordance with their interests and abilities. One member of staff commented about the person they supported, “Their confidence has grown so much which means they are taking part in more things."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff worked with people with complex needs and knew how to respond to any signs of distress or discomfort. We observed staff knew people well and the things which may cause them to become anxious. This enabled them to quickly respond to maintain people’s wellbeing.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt well supported by their colleagues and the management of the service. One member of staff told us, “I feel really well supported by the management.” Another member of staff commented, “They are a very supportive employer, I couldn’t ask for better."